By default, the Digital Experience Cloud connector tracks all interactions regardless of whether the contact who completed the interaction is an internal employee or a customer who browsed your site. In some cases, such a mix of internal and external data may jeopardize the accuracy of your statistics, scoring models, and reports.
RECOMMENDATION: We recommend that you consider carefully what kind of data you want included in your actual statistics and reports. Basically, consider who else, apart from your customers, will browse your site and whether this may result in contaminating your data.
Following are some examples of other parties, apart from your customers, that may affect collected data and statistics:
EXAMPLE: You are measuring the number of new users on your site. You set automation tests to measure this process each 30 minutes. Consequently, the resulting statistics include the automation test count if you do not explicitly exclude the testing results from the final statistics.
To filter data and define which contacts to exclude from tracking, you filter the contacts based on IP address or IP range, so that you do not spam your live data with test accounts and interactions. This includes interactions from the parties, described in the list above, as well as network segment of public IP address.
To do this, you need the static IP address range for the specific network or organization you need to filter out of your data results. Navigate to the Administration dashboard and open the IP filter tab page. Simply enter the start and end of the IP address range.
In case you need to filter out the inbound traffic caused by your employees internally, configure all of your public IP addresses.
NOTE: In general, companies have multiple ISPs in case one of them fail. If so, configure all ISPs and filter out their IP address ranges.
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